Our RIM (Remote Infrastructure Management) Services
Enterprise Application Management Services
Application upgrade Services
S/4 HANA Implementation
App Managed Services
Basis & technical Consulting
L1, L2 and L3 Support adhering to Service Levels accepted with the customer.
Research and Improvement Roadmap recommendations.
Special supports during the month end and year ends.
24/7 service help desk support and system monitoring
SAP system Plan/Build/Migrate/Upgrade and setup.
Proactive capacity planning based on user growth, system capability, and service levels.
OS, DB, and application operation support.
Problem Resolution for application performance, process execution, and application errors.
Performance Tuning and monitoring for key business processes and peak cycles.
Backup and recovery, HA, DR and Data Archiving Services.
Solman Charm, EWA, SLD, Alerts and Service desk setup.
ECC EHP upgrades.
Netweaver version upgrades.
SAP Solution manager application upgrade and setup.
SAP SCM, CRM, MDG, CRM, Fiori, GRC, PI/PO, EH&S and MII application Upgrades.
DB patching and version upgrades.
Hostagent and other OS component patching.
S/4HANA MIGRATIONS from on-prem to Pi SAP certified cloud.
S/4 HANA in AWS, Azure, Vmware cloud migration and support.
S/4 HANA Greenfield implementation and support.
S/4 HANA conversion/Upgrade and support.
HANA DB patching and version upgrades.
Cloud Migration Options
Backup and HA Services
Cloud Server Backup Service (CSBS)
CSBS can create backup for an ECS and BMS and restore the service data of
the ECS and BMS by using the backup data
Volume Backup Service (VBS)
VBS creates backups and replicas of EVS disks to ensure data security and
Disaster Recovery (DR)
Remote disaster recovery protection for Elastic Cloud Servers (ECSs) and
Bare Metal Servers (BMSs)
Cloud Server High Availability (CSHA)
High availability protection for ECSs across data centers in one city
Volume High Availability (VHA)
VHA provides active-active local storage for volumes in the Elastic Cloud
Servers (ECSs) and Bare Metal Servers (BMSs)
VM/OS level High Availability (VMHA)
High availability for virtual machines by pooling them and the hosts they
reside on into a cluster
HANA DR Solutions
Backup and Restore
Low cost, simple, support point-in-time recovery.
Higher RPO, Longer RTO, Extra time to load column table data to RAM.
0 RPO with synchronous replication, Reusable secondary system.
Need to free up existing system resources at secondary site, Extra time to reach full performance, Synchronous replication only support till 100 KM, doesn't protect against storage corruption, Require more bandwidth.
0 RPO, very less RTO, full performance right after failover,secondary system can be reused with no data preload.
Require dedicate live standby system and efficient inter site link, Require a solution for client connection recovery upon failover. Multi Tier and Multi Target replication
DB2 DR Solutions
Can be used with Tivoli, Power HA
Replicate data changes from primary to secondary DB
NEARSYNC : time = Primary log write + log send + ack_message of receive from standby server
ASYNC : Primary log write + log send
SUPERASYNC : Primary log write
Transaction logs are automatically backed up and replicated to standby server with help of log file replication job
Not require expensive software or Hardware.
Primary and secondary do not have to be identical.
Oracle DR Solution
Ensures high availability, data protection, and disaster recovery for enterprise data
Log shipment between primary and secondary databases over network
Data guard can transfer and apply logs in from primary to secondary and also change the role of the server when DR happens
Required bandwidth = ((Redo generate bytes per sec. / 0.7) * 8) / 1,000,000 = bandwidth in Mbps
Automatic failover with Oracle Enterprise manager
Sybase DR Solution
Replication server needs to configure in both Primary and Standby servers
Sybase ASE should be version 15.7 SP102 or higher
Sybase Replication Server version should be 15.7.1 SP102 or higher
DR Agent is used to configure and monitor DR setup. It also helps to have automatic failover
Provides two copies of the database, which are almost identical. The state of the mirror database is very close to the production database.
Easy set up and Fail over.
No special hardware is required to implement database mirroring.
High performance (asynchronous): The primary server does not wait for any confirmation from the mirrored server. This mode does not guarantee that all transactions that are committed on the principal server are saved in the mirrored database.
High safety without automatic failover (synchronous): primary server confirms the transaction only after receiving the acknowledgment from the mirrored server. Can cause performance issue. Fail over is manual
High safety with automatic failover (synchronous) : Automatic fail over
Setup a standby SQL server and setup log shipping to sync dbs.
Can use the standby database for read-only purposes by noncritical applications such as database consistency checks.
A single SQL Server database instance can act as backup for several production databases.
Log shipping can be implemented using buffering. This backs up the transaction
logs regularly (such as every 10 minutes), which are then held for a longer period (such as two hours) before being applied.
New feature of SQL Server 2012 for high-availability and disaster recovery.
Similar to mirroring with advanced features.
Provides four secondary replicas besides the primary replica.
Two of the mirrors work with synchronous data replication whereas the additional two mirrors work with asynchronous data replication.
Combines below products to get a better solution.
SQL standby server to prevent data loss
Windows server failover clustering to increase availability
End to End ERP solution
Pi facilitates the successful transition of SAP business systems into an efficient managed services model; allowing you to focus on what's important for your organisation. Our framework takes complete ownership of the lifecycle of your enterprise applications with the flexibility and affordability you should expect.
How Pi’s products & services can prove beneficial to your business?