Pi Datacenters takes pride in offering comprehensive Multi Cloud Managed Services that empower your organization with unparalleled control, security, and efficiency in the digital realm. Pi represents the foundation upon which your organization's digital dreams are realized. We don't just offer services; we offer solutions that redefine the very essence of cloud management. Our team of experienced experts is committed to your digital journey's success. We understand that in the digital world, control is not just an option; it's imperative. With Pi Datacenters, you gain the ability to harness unparalleled control over your cloud infrastructure.
Efficiently manage the availability, performance, and fine-tuning of your cloud resources. We specialize in setting up high availability, managing licensing, monitoring, alerting, reporting, logging, analysis, dashboarding, health checks, and more.
Rest easy with our robust security management services. We identify and mitigate unsanctioned apps, enforce policies, and monitor your cloud data. Our services include anti-virus and anti-malware updates to keep your infrastructure secure.
Protect your critical assets with our comprehensive backup solutions. We ensure backups for all your applications, workloads, and data. Our self-serve and on-demand restore options come with robust SLAs.
Optimize your virtual network for seamless communication among VMs and the internet. We handle subnet management, NSG (Network Security Group) management, and firewall management.
Effortlessly manage user accounts, federate identities across your organization's LOB (Line of Business) apps, and implement role-based access controls.
Optimize data usage and access patterns to maximize cost savings. Identify and move stale data to more economical storage areas, helping you manage your storage budget effectively.
Ensure the continuous updating and troubleshooting of server operating systems for peak performance.
Gain insights into your VMs with complete monitoring of CPU utilization, memory usage, storage IOPS, and OS performance.
Keep your software up-to-date, enforce configuration and security policies, and manage patching, updates, password resets, and resource right-sizing.
Benefit from our 8x5 support for billing and invoicing inquiries, as well as 24x7 L1/L2 support for break-fix issues. Reach out through phone, email, or web support tickets.
We ensure that proposed changes are scheduled based on business priorities, infrastructure impact, and service risk, minimizing disruptions to your IT services.
Expect swift responses and resolutions with our support services. We offer PIL1/L2 support for break-fix issues with prompt initial responses based on severity levels.
Our incident management process includes root cause analysis, allowing us to identify and address problems in your IT infrastructure efficiently.
We provide L1 customer support services and advanced L2 troubleshooting, escalating to L3 for break-fix issues when necessary.
Our incident management encompasses reporting, initial response, categorization, service impact analysis, affected services, resolution/fix, and thorough root cause analysis.
Stay informed with monthly reports and account reviews. For added support, our Technical Account Managers (TAMs) are available for monthly account reviews and consultations.
Our Managed Services offer varied models to cater to unique business needs of enterprises. These include the A La Carte, Dedicated Resource, Tiered, Elastic (Pay-Per-Use), and Monitoring Only models. This is to ensure that businesses could focus on their core activities while our managed services ecosystem takes care of the smooth operations and service availability of the IT infrastructure landscape.
Provides different tiers of service levels based on the business's needs, ensuring that you pay only for the services you require.
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Allows businesses to pay only for what they use, making it a cost-effective model.
Subscribe to the elastic model with a nominal monthly fee that provides access to all kinds of cloud services
Pay only for the services used, and the billing is done only for the number of hours used
This model provides businesses with devoted resources for managing their workloads, ensuring they receive the necessary attention.
Monitoring has three models of support:
Allows businesses to select specific services they require, providing flexibility in the services chosen.
This model provides businesses with devoted resources for managing their workloads, ensuring they receive the necessary attention.
Offers IT professionals/engineers that will fully concentrate on the client's needs. Client has full management control over the project and IT professionals / engineers. These resources come at a fixed cost based on the level of experience.
These resources can be aligned for all three models of support:
Monitoring has three models of support:
With Pi Datacenters, your data remains impervious to ever-evolving challenges, ensuring that your business operations are uninterrupted. We recognize the critical role that security plays in maintaining your online fortress, and hence, we employ advanced security protocols to safeguard your data against the myriad threats that loom in the digital world. Your cloud infrastructure's performance directly influences your business's success. Hence, our team, well-versed in the intricate world of cloud computing, meticulously fine-tunes your setup. With Pi, you can expect nothing less than unparalleled performance, ensuring a seamless user experience and the ability to meet your customers' demands effectively.
In a world fueled by data and connectivity, Pi Datacenters is not just a service provider; we are your strategic partner in achieving digital excellence. Our Multi Cloud Managed Services are meticulously crafted to not only meet your requirements but to exceed them. We are dedicated to your success, and our expertise is your competitive edge in the digital arena. Welcome to a new era of cloud management with Pi Datacenters. Your journey to digital greatness begins here.
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