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RIM Services

Gold/Silver/ Platinum 24/7 Secure Access

Remote Services @Pi™ include Network Management, Application Management, Compute and Storage Support, and Change Management.

 

 

Managed Change Management solutions ensure ITIL compliance is achieved with clear documented changes on rollouts through Dev, QA and Prod environments with fool-proof roll-back plans.

 

Application and Performance Monitoring includes constant analysis of  application areas with 4 Level support.

 

Features

  • Remote Infrastructure with Tiered Plans, ITIL Aligned Service and unit based pricing models
  • Cloud-scale portfolio services for End-to-End 24/7 Infrastructure Management with Governance and proactive Service Levels
    • Network Management
    • Physical and Virtual Server Management
    • Operating System Management
    • ERP Cloud Management – SAP
    • Storage Virtualization Management
    • Database Management
    • Security Management

 

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