Case Study

Job Title: Technical Writer Brand Advocacy

Experience: 3+ years

Technical Writer Job Purpose

Compose clear and coherent technical information, discuss commercial and industrial products and services, write instruction manuals for users, possess complete understanding of a company’s products and applications.

Technical Writer Job Duties

• Develops a thorough understanding of the audience and the documentation required by meeting with colleagues, and working with managers to discuss technical problems
• Researches and builds knowledge about products, services, technology, or concepts to be documented
• Determines the clearest and most logical way to present information and instructions for greatest reader comprehension and writes and edits technical information accordingly
• Prepares or commissions graphics and illustrations to elaborate on or complement technical writing
• Meets with subject matter experts in order to ensure that specialised topics are appropriately addressed and discussed
• Collaborates with translators as necessary to convert writing into a variety of languages
• Works with sales and marketing colleagues to ensure that the finished documentation meets product requirements
• Revises, edits, or updates instructions, technical information, and frequently asked questions as necessary
• Creates, adapts, and follows project schedules and deadlines
• Specialises in technical writing for one or more specific industries
• Should have expertise in building up industry standard PowerPoint presentation, around technology , business plans, strategic initiatives.
• Remains up-to-date on technological and product developments as well as universal specifications relevant to his or her industry
• Attends conferences, trade shows, and educational seminars pertinent to his or her industry

Technical Writer Skills and Qualifications

• Bachelor’s Degree in English, Communications, or Information Technology;
• Written Communication;
• Ability to Explain Concepts Clearly;
• Planning and Organisation;
• Hands On Expertise in building industry standard PowerPoint presentation, Teamwork;
• Knowledge of Software and Computers;
• Attention to Detail; Multitasking;
• Ability to Work Under Pressure.

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Sales Manager – Cloud Services (6-8 yrs.)

Reporting To: General Manager – Cloud Business Practice  

Location: Delhi & Bangalore

This position is a part of India Sales Team and is an individual contributor (hunting) role to start with. Right candidate would have all the opportunities to grow within the ranks of the organisation in due course.

The role will represent Pi DATACENTERS in the respective region, identify new cloud business opportunities (Unravel the opportunities in Market segments/industry verticals), Drive Account Based Strategy and Strong Engagement, Exceed Set Targets, and work with cross functional team to achieve business goals.

Key Responsibilities:

• Responsible for selling Harbour1® (Enterprise Cloud Platform at Pi) to enterprise and public sector customers as a key focus area where they possess the sales and technical expertise required to conduct all phases of the sales cycle
• Responsible to drive deals from opportunity, identification, validation, qualification to closing the Deal – Present the value of cloud solutions to all levels of customer’s management and drive sales
• Participate and team up with technical, presales and “Partner specialists” to provide complete solutions to customers
• Responsible to build and propose transformational services to customers, identify triggers, Identify key IT issues which impact the business and make recommendations to customers
• Build and develop business case, provide relevant and sound business & technical advice to the customer and present the same to various stakeholders within the company.
• Map competition and develop appropriate winning sales strategies, often in conjunction with Partners.
• High degree of commitment and goal orientation is a must and must be willing to adjust to the demands of a dynamic environment.

Requirements:  

• Overall 6-8 years- experience in Cloud Sales , IT Managed Services selling, with a proven track record in sales
• At least 4 years’ experience in selling to customers at CXO Level (Executives)
• Candidate should have experience in solution selling i.e. IaaS, Cloud Services, Cloud DR Services, IaaS
• Candidate should have a good conceptual knowledge of Cloud and DataCenter technologies (Server/Storage/Network/Cloud/Middleware etc. & IT Service Management)
• Candidate should have extensive experience in developing new accounts (hunting), and have the capability to translate the customer business concerns into requirements and translate the same into business
• Candidate should have managed large conglomerates and must have extensively engaged with CXO /CIO’s in their respective regions
• Candidate must have deep connects with partner ecosystem in the region
• Candidate must possess excellent verbal, written, communication and presentation skills

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Position: Storage Administrator/Engineer

Reporting to: Vice President – Operations & Governance

Location: Vijayawada

Responsibilities:

• Design and Implement continuous improvement in Kubernetes Containers Storage
• Configure and Deploy Storage for Container Deployments across multiple sites
• Persistent Volumes Design and Implementation for Kubernetes Clusters
• FC Storage Management and Design
• Replication Solutions SAN managing, solution providing on SAN and backups
• Carry out proactive and reactive administration on Storage
• Manage Backup technologies (Vembu, Actifio, Veeam, Veritas, Storage manager)
• Ability to communicate and listen effectively
• Ability to understand Business requirements and translate them into technology solutions.
• Ownership of Infrastructure and responsible for service uptime / availability
• DR replication management

Requirements:

• Experience 8+ years
• At least 2 years in production containers deployment with Kubernets
• Expert knowledge of Container Storage including Storage Object in Use Protection, Reclaiming, Reserving a Persistent Volume, Resizing an in-use Persistent Volume Claim, Volume Snapshots, CSI Volume Cloning, Storage Classes, Volume Snapshot, Classes, Dynamic Volume Provisioning, Storage Capacity, Ephemeral Volumes, Node-specific Volume Limits, Volume Health Monitoring
• Deployment experience in Software Defined Storage and Object Storage
• Enterprise Storage platforms in EMC, Dell, NetApps, Arista, Cisco environments
• Hands on experience and ability to do Root cause analysis, Problem & Capacity Management
• Prepare SOPs and Operational Runbooks
• Good Team member, analytical thinking, ITIL process, backups
• Hands on experience on creating LUNs, storage group, implementation of new SAN,
• Working knowledge on any hardware like HP/Sun/IBM/Dell and corresponding tools like EMC Navisphere, Unisphere , Hitachi
• Storage Navigator, HP StorageWorks Command View EVA, etc
• Good working Knowledge on SAN topologies, RAID, NAS and SAN .
• Prior experience in any of these industry (Datacenter, ISP, Service provider)

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Position: Sr. Network Engineer

Experience: 5 -10 years.

Location: Amaravati (Vijayawada)

Duties & Responsibilities:

• Understanding of Data Center architectures, and hands-on experience in Planning, design & implementation of clients on DC service and DCOPS provider model
• Technical expertise on network, storage and servers with Public, Hybrid and Private Cloud environments
• In depth knowledge of Kubernetes Services, Load Balancing, and Networking, Creating Node Port Service, Topology-aware traffic routing with topology keys, DNS for Services and Pods, Connecting Applications with Services, Ingress, Ingress Controllers, EndpointSlices, Service Internal Traffic Policy, Topology Aware Hints, Network Policies, IPv4/IPv6 dual-stacks
• Deep hands on expert knowledge on SDN with at least one full end-to-end implementation is or understanding of SDN is required
• Knowledge of NVF, Smart NICS
• WAN, LAN, DC-DR connectivity, MPLS and other external and internal network advanced expert knowledge or understanding is required
• Expert knowledge and hands on experience in latest technologies SAN switches from Cisco and/or Brocade or understanding is required
• Hands-on experience/deep understanding on Network protocols like HSRP , VLANS, STP, OSPF, IGRP, OSPF, EIGRP and BGP
• Strong skills on IPSec VPN setup & maintenance
• Complete knowledge and Understanding of Network Operations, Should have good exposure on ITIL Process or certified
• Troubleshooting of Core, Distribution and Access switches in LAN and WAN network.
• Configuring Static, Dynamic Routing and Inter VLAN communication on Routers/Switches – Hands on experience training on switching & Routing and Identify and analyze the network gaps and escalate to the team lead
• Conduct Network Performance tests
• Configuration of Fail Over, Load Balancing & Bandwidth Management, and Gateway level Anti-Virus and Content Filter in Firewall
• Installation, configuration and securing Fortigate , Cisco ASA and other firewalls
• Ability to debug and troubleshoot complex Network problems
• OSI Layer 2 (Spanning tree, vPC, Ether Channel, etc.) and Layer 3 switching /routing (OSPF, EIGRP, ISIS, BGP, MPLS)
• Experience in designing and supporting load balancing solutions with F5,A10,Cisco Ace or Citrix Netscalers.
• CCNP/JNCP or equivalent working experience
• Monitors network performance and troubleshoot problem areas as needed
• Practices network asset management, including maintenance of network component inventory and related documentation and technical specifications information.
• Will be available for Tier 3 support escalations of the Enterprise/Data Center Network Infrastructure as needed
• Experience with Cisco Nexus 9000, Nexus 7000, Nexus 5000, Nexus 2000, Nexus 1000v platform is required
• VPC, Fabric Path, OTV, NX-OS, IP internetworking, LAN Switching, Network Virtualization
• IP Routing protocols (IGRP, OSPF, EIGRP, BGP)

Qualifications:

• Graduate or Post graduate in Computer Science or related field
• Strong analytical skills
• Excellent problem solving ability
• Good communication skills
• Good communication skills

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Job Description

Position: Sr Cloud Engineer.

Location: Amaravati (Vijayawada)

Key Responsibilities:

• Manage Solution and Product teams with Cloud Technologies like Kubernetes, Virtualization, Mobile Applications, ML and AI
• Architect Solutions in Containers Implementation, Private, Public and Hybrid Cloud Environments
• Improve CD/CI and DEVOPS processes
• Design and implement infrastructure improvements and initiatives and ensure the team is complying with standard procedure and protocols.
• Troubleshoot the high priority tasks within the specified SLA
• Collaborate with other team members and colleagues to create the integrated strategies
• Troubleshooting, tuning high availability strategies for a VMware environment in a critical production environment
• Plan, Design and develop the environment based on the requirement
• Support and maintenance of various server environments
• Work closely with the clients to ensure that the best service is provided and issues are resolved quickly
• Must adhere to pertinent laws, regulations, Client’s Compliance Policy and external compliance requirements

Requirements:

• Bachelor’s Degree in Engineering Computer Science or in a similar discipline with proven IT experience – Prefer Masters
• 8 to 15 years of experience in information technology
• 4 Years in Cloud Infrastructure Architecture
• 3 Years in Kubernetes Container Solutions
• 6 to 8 years of experience in Virtualization (VMware, Hyper-V, KVM, Xen, Xenserver)
• Expert Knowledge in Kubernetes Containers, Container images, Container runtimes, Workloads, Network, Storage, Configuration with Rancher, Security, Policies, Scheduling, Cluster Administration
• Expertise and knowledge in Open source, web based and cloud applications
• Hands on experience in windows/linux OS administration and management
• Substantial integration experience with API
• Strong Automation and debugging skills
• Experience in managing multiple servers
• Experience in cloud-based environment is preferred
• Good oral and written communication skills
• Candidates need to work in 24×7 support model in rotational shifts

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