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RIMS (Remote Infrastructure Management)

What is RIMS?

Remote Infrastructure Management (RIM) is the process of managing the IT infrastructure of an organization entirely, or in parts, from a geographically separated location. The location from where the services are carried out is often at a different geographic area and thus remote from the actual physical location of the IT infrastructure being managed. The IT infrastructure that forms the base of these operations is also scattered across geographies to support the various functional areas.

Why RIMS?

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    Cost Savings

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    Focus on Core Business

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    Central Management

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    Low Risk

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    High Productivity

Our RIM Services

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    Computer

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    Network

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    Security

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    Storage

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    Database

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    ERP

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    Business Continuity

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    Vendors & Assets

computer

Computer

OS, Physical Servers, VMs, Containers

Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques

Administration

Configuring | Patch Management | Installations | Inventory Management (Physical & Virtual) | Hardening | Document & Maintain SOPs | Backups

Monitoring

24/7 Alert Monitoring | Resource utilization | Events & Error capturing | Performance Monitoring | Infrastructure Health | Scheduled reporting

Support

Incident Managemen | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization

network

Network

Network Devices, Network Operations Center & Content Delivery

Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques

Administration

Switches, Routers, Firewalls, MPLS, Wireless Access Points | Inventory Mapping | Testing drills | Network Restrictions | Access controls | VPN managemen | Backups | Wireless Network Management

Monitoring

24/7 Alert Monitoring | Resource utilization | Events & Error capturing | Performance Monitoring | Infrastructure Health | Scheduled reporting

Support

Incident Managemen | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization

security

Security

Security Operations Center with SIEM | App, User, Data & Infrastructure Security

Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques

Administration

Vulnerability Assessment & Penetration Testing | DDoS Protection | Advanced Threat Prevention | Web Filtering | Antivirus & Patch Management | Firewall Management | WAF management

Monitoring

24/7 Monitoring for External and Internal threats | Detailed Reporting

Support

Incident Managemen | Major Incident management | Problem management | Change Management | Service Requests

storage

Storage

Object Storage, Block Storage, Files Storage & Archival

Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques

Administration

Vulnerability Assessment & Penetration Testing | DDoS Protection | Advanced Threat Prevention | Web Filtering | Antivirus & Patch Management | Firewall Management | WAF management

Monitoring

SAN Availability Monitoring | Storage event Log Monitoring | Monitoring Storage Boxes | Software Monitoring | Capacity Management | provisioning | Scheduled Reporting

Support

Incident Managemen | Major Incident management | Service Requests | Change Management | Problem Management | Performance Optimization | Firmware Maintenance

database

Databases

HANA, Ms SQL Server, DB2, Sybase, MySQL, Oracle, MongoDB etc

Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques

Administration

Database Instances | DB Export and Import | Event Managemen | Periodic Report Generation | Objects Creation / Review

Monitoring

24/7 Alert Monitoring | Activity / Log segment monitoring | Session Monitoring | Space usage /growth of Database objects/Creation of Logical devices Monitoring | Query or Transaction monitoring

Data Resiliency

DBSetup and Configuration | Backup, Failover management, Recovery | Cluster Setup and Configuratio | Mirroring and Log Shipping | Migrations

Support

Incident Managemen | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization

erp

ERP

SAP

Best Practice Guidelines | Service Documentation | General Consultations | Vendor & Asset management | Planning | Tools & techniques

Service Portfolio

Enterprise application management | Technical/Functional Consultation & Manage services | S4HANA Implementation & Services | Application upgrade services | Capacity planning | Performance Optimization | Data Center migration services | Solman setup and Integrationservices

Support

Incident Managemen | Major Incident management | Problem Management| Change Management | Service Requests

business

Business Continuity

Backups, Disaster Recovery & High Availability

Best Practice Guidelines | Service Documentation | General Consultations | Vendor & Asset management | Planning | Tools & techniques

Administration

Scheduling Backups | Setting RTO & RPO for Failover | Deleting Obsolete backups | Migrations | Recovery Processes | DR Drills

Monitoring

24/7 Alert Monitoring | Infrastructure Health | Tools & Techniques | Proactive & reactive alert notifications

Support

Incident Managemen | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization

vendor

Vendor & Asset Management

IT Vendor Databases

Database of your various IT Vendors with all necessary details is maintained

Communication Logging

Vendor communication is logged for reference

SLA Compliance

Vendors are closely monitored on their SLA adherence

Questions? We're here to help.