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Remote Infrastructure Management (RIM) is the process of managing the IT infrastructure of an organization entirely, or in parts, from a geographically separated location. The location from where the services are carried out is often at a different geographic area and thus remote from the actual physical location of the IT infrastructure being managed. The IT infrastructure that forms the base of these operations is also scattered across geographies to support the various functional areas.
Cost Savings
Focus on Core Business
Central Management
Low Risk
High Productivity
Computer
Network
Security
Storage
Database
ERP
Business Continuity
Vendors & Assets
Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques
AdministrationConfiguring | Patch Management | Installations | Inventory Management (Physical & Virtual) | Hardening | Document & Maintain SOPs | Backups
Monitoring24/7 Alert Monitoring | Resource utilization | Events & Error capturing | Performance Monitoring | Infrastructure Health | Scheduled reporting
SupportIncident Management | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization
Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques
AdministrationSwitches, Routers, Firewalls, MPLS, Wireless Access Points | Inventory Mapping | Testing drills | Network Restrictions | Access controls | VPN management | Backups | Wireless Network Management
Monitoring24/7 Alert Monitoring | Resource utilization | Events & Error capturing | Performance Monitoring | Infrastructure Health | Scheduled reporting
SupportIncident Management | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization
Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques
AdministrationVulnerability Assessment & Penetration Testing | DDoS Protection | Advanced Threat Prevention | Web Filtering | Antivirus & Patch Management | Firewall Management | WAF management
Monitoring24/7 Monitoring for External and Internal threats | Detailed Reporting
SupportIncident Management | Major Incident management | Problem management | Change Management | Service Requests
Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques
AdministrationVulnerability Assessment & Penetration Testing | DDoS Protection | Advanced Threat Prevention | Web Filtering | Antivirus & Patch Management | Firewall Management | WAF management
MonitoringSAN Availability Monitoring | Storage event Log Monitoring | Monitoring Storage Boxes | Software Monitoring | Capacity Management | provisioning | Scheduled Reporting
SupportIncident Management | Major Incident management | Service Requests | Change Management | Problem Management | Performance Optimization | Firmware Maintenance
Best Practice Guidelines | General Consultations | Planning | Service Documentation | Vendor & Asset management | Tools & techniques
AdministrationDatabase Instances | DB Export and Import | Event Management | Periodic Report Generation | Objects Creation / Review
Monitoring24/7 Alert Monitoring | Activity / Log segment monitoring | Session Monitoring | Space usage /growth of Database objects/Creation of Logical devices Monitoring | Query or Transaction monitoring
Data ResiliencyDBSetup and Configuration | Backup, Failover management, Recovery | Cluster Setup and Configuratio | Mirroring and Log Shipping | Migrations
SupportIncident Management | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization
Best Practice Guidelines | Service Documentation | General Consultations | Vendor & Asset management | Planning | Tools & techniques
Service PortfolioEnterprise application management | Technical/Functional Consultation & Manage services | S4HANA Implementation & Services | Application upgrade services | Capacity planning | Performance Optimization | Data Center migration services | Solman setup and Integrationservices
SupportIncident Management | Major Incident management | Problem Management| Change Management | Service Requests
Best Practice Guidelines | Service Documentation | General Consultations | Vendor & Asset management | Planning | Tools & techniques
AdministrationScheduling Backups | Setting RTO & RPO for Failover | Deleting Obsolete backups | Migrations | Recovery Processes | DR Drills
Monitoring24/7 Alert Monitoring | Infrastructure Health | Tools & Techniques | Proactive & reactive alert notifications
SupportIncident Management | Major Incident management | Problem management | Change Management | Service Requests | Performance Optimization
Database of your various IT Vendors with all necessary details is maintained
Communication LoggingVendor communication is logged for reference
SLA ComplianceVendors are closely monitored on their SLA adherence
